Buyer FAQ

The five questions we hear most.

Five questions buyers ask before checkout: format, purchase support, device support, instant access, and subscription versus one-time.

Frequently asked

What format is the guide — digital or print?

One authoritative US-letter PDF per build, hyperlinked cross-references inside the file so a judging-prep chapter jumps to the trim-tag decode in one click. There is no print edition — the document is built for desktop reading or a tablet in the garage, and the file is yours the moment your payment clears.

What is the refund policy?

Guides: full refund within 7 days if the guide is not what was described. Auction purchases: covered by the auction terms on each lot page, including the inspection and disclosure notes.

Which devices can I read it on?

Anywhere a PDF opens — desktop browser (Chrome, Safari, Firefox, Edge), iPhone or iPad in iBooks / Files, Android tablet in any reader, or printed on US-letter paper. The layout is sized for desktop reading or a tablet in the garage, with hyperlinked cross-references that stay one tap away on touch.

Do I get it instantly?

Yes. Delivery is electronic and instant on completion of checkout — no email attachment, no waiting on a build queue. The link lives on the guide detail page the moment your payment clears, and the same file is the one you keep.

Subscription or one-time purchase?

RestorationEssentials offers both one-time guides and per-marque subscriptions. The right shape depends on how many guides you want in one marque. One-time guide: every guide is a single purchase at $29.95 and the PDF is yours forever as the period-correct record for that build. Per-marque subscription: $19.95 / mo or $199 / yr, billed through Stripe, and every new guide in the same manufacturer family ships into your inbox the day we release it. The tradeoff is straightforward — a one-time purchase keeps you that one build's record, while a subscription spreads the cost across every new guide in the marque and keeps billing monthly or yearly until you cancel it. Cancellation is managed in the Stripe billing portal — the same path surfaced on the marque-hub subscribe cards and the /pricing page — so there is no support ticket required to stop a subscription.

Still have a question?

Read the full editorial catalog at /guides, browse live auctions at /auctions, or write in. For purchase and safety boundaries, start with the Legal hub, the Guide Safety & Use Notice, and the Auction Policy.